I connected my pump and panel system, but it isn't working. What should I do?
Ensure the solar panel is in full sunlight. If it is then check the connection between pump and panel. The positive and negative terminals must be properly aligned. You can check this by making sure both flat edges of the connectors are flush. Last, check the filter to be sure it's not clogged.
Can the pump run without water?
Our first generation water pumps are not dry run protected. Therefore, if the pump runs dry for any amount of time, it is subject to failure. Be careful not let too much water evaporate from shallow fountains, pools, etc.
Our new pumps (released March 2020) are now all dry-run protected. This means as soon as the water level gets too low they will automatically shut off.
Does the whole solar panel need to have direct sunlight in order to work?
Even on a cloudy day, our solar panels will often still provide some power to the pump. This is because a certain amount of photons still penetrate the cloud cover and hit the panel.
However, if there are any close-up obstructions, such as shadows from trees or your person, the solar panel will not be able to provide power. Even a small shadow on one section of the panel may disable it.
There's a little box on the back of the solar panel. Is this a battery?
The solar panel itself does not have a battery. The small box on the back of the panel is a junction box.
Do you offer a kit with battery backup?
We do not offer a kit with battery backup at this time. It is possible to add your own battery but this requires some experience with electrical wiring and we do not provide instructions on how to do this. Also, any modifications to the system will void the warranty.
My pump stopped working, or seems to be weaker and pumping less water.
The pump may become clogged with debris if the pool or pond is dirty. It's advisable to open up the pump and clean the small mesh filter inside.
What is your return/warranty policy?
We offer a 1 year, 100% money back guarantee if any of our products fail.
Do you have any other questions, comments, or concerns? What other products would help you accomplish your solar water feature design goals? Let us know!
Our hours of operation are Monday - Friday, 9:00am - 5:00pm pacific time.
phone: (831) 322-4488